What to Do If Your Helper Wants to Go Home: A Guide for Employers in Singapore

At Teo Express, we understand that it can be frustrating and worrying when a helper suddenly asks to be sent home, especially if she has only recently started work. As an employer, you may feel caught off guard—but it’s important to handle the situation with empathy, clarity, and proper procedure.

Here’s what you should do if your helper says she wants to terminate her employment and return to her home country.

1. Stay Calm and Start a Conversation

Before jumping to conclusions, take time to speak to your helper. Ask her why she wants to go home. Common reasons may include:

• Homesickness or family issues
• Feeling overwhelmed or isolated
• Cultural or communication challenges
• Unclear expectations or job scope

Sometimes, she may simply need a break or some support—not necessarily a flight home.

Let her speak freely. Showing compassion can help uncover the real issue and may even lead to a resolution that allows her to stay.

2. Contact Your Employment Agency

If you’re unsure how to proceed, contact your agency. At Teo Express, we act as a neutral third party to:

• Help mediate the situation
• Clarify misunderstandings
• Offer counseling or temporary adjustments
• Explore alternatives such as transfers, replacements, or scheduled home leave

In our experience, nearly half of such cases can be resolved through open communication and a little flexibility.

3. Explain the Contractual Terms

If your helper still wants to return home, explain the terms of her employment contract. Helpers are contractually bound to serve a notice period, typically two weeks to one month. Alternatively, she may pay compensation in lieu of notice.

However, if the reason is serious—like a family emergency—employers are encouraged to exercise compassion and waive part or all of the notice period. The Ministry of Manpower (MOM) supports a mutual agreement in such cases.

4. Plan the Exit Legally and Responsibly

Once it’s confirmed that the helper will return home, you must:

• Cancel her Work Permit within 7 days of her last working day
• Purchase and pay for her air ticket home (flight must depart within 14 days of cancellation)
• Ensure she clears her salary and personal belongings

This process protects both you and your helper—and avoids forfeiture of your $5,000 security bond.

5. Keep a Safe, Supportive Environment

If a helper starts behaving erratically—refusing tasks, making mistakes, or acting out—it may be a sign of distress. Never retaliate. Instead, involve your agency early and document everything.

Helpers sometimes act out because they feel unheard or trapped. A proactive, compassionate approach can prevent escalation.

Conclusion

While it may be disappointing when a helper wants to return home, it’s important to remember that domestic work is more than just a contract—it’s a human relationship. With open communication, clear expectations, and agency support, many cases can be resolved smoothly.

Need advice or urgent replacement? Contact Teo Express today for fast, compassionate help.

‍