At Teo Express, we aim to make hiring and managing a domestic helper as seamless as possible. One crucial aspect is setting up a bank account for your domestic helper, ensuring smooth salary payments and promoting her financial independence.

Here’s a step-by-step guide to opening and activating a POSB account for your domestic helper.

Opening a POSB Account During Work Permit Issuance

When issuing your domestic helper's work permit via the Ministry of Manpower (MOM) system, we can conveniently open a POSB account for them:

• Select the Option: During the work permit issuance process, we will select the option to open a POSB account for your domestic helper.
• Receive the Debit Card: Once the work permit is issued, your domestic helepr will receive a New ATM/Debit Card and their account details in your mailbox.

Activating the POSB ATM/Debit Card

After your domestic helper receives their New ATM/Debit Card, it must be activated before use. Here’s how to help them:

1. Locate the Nearest DBS/POSB ATM: Assist your domestic helper in finding the closest ATM, which are conveniently located across Singapore.
2. Insert the Debit Card: Guide your domestic helper to insert their card into the ATM.
3. Enter the Card PIN: The PIN is sent in a separate, secure letter.
4. Follow These Steps on the ATM Screen:
   • Select More Services.
   • Choose Cards/ PIN/ iBanking/ Phone Banking.
   • Select Activate Card.
   • Follow the on-screen instructions to complete the activation process.

Video Resources for Activation

To make it easier for your domestic helper, share these activation guides available in multiple languages:

• English: POSB Card Activation Guide
• Indonesian: Guide in Bahasa Indonesia
• Burmese: Guide in Burmese
• Tagalog: Guide in Tagalog
• Mandarin: Guide in Mandarin

Setting Up a DBS Digibank Account

Your domestic helper can also create a digibank account to access online banking services. Here’s how:

1. Download the App: Download the DBS digibank mobile app from the App Store, Google Play, or AppGallery.
2. Launch the App: Open the digibank app and tap on Sign up for digibank.
3. Select Access Option: Tap I need digibank access.
4. Choose Card Option: Select Debit/ATM Card.
5. Enter Card Details: Input the Debit/ATM Card Number, 6-digit Card PIN, and tap Next.
6. Verify Credentials: Input your MDW's preferred User ID & PIN, and verify their mobile number, email address, and mailing address. Tap Next.
7. Confirm Details: Review all information and tap Confirm.
8. Complete Onboarding: Once onboarding is complete, tap on Proceed to digibank to set up a digital token.

Benefits of Opening a Bank Account for Your MDW

1. Simplifies Salary Payments: Bank transfers are quick, safe, and traceable.
2. Promotes Financial Security: A bank account allows your domestic helper to save money securely.
3. Enhances Convenience: With access to ATMs and online banking, your domestic helper can manage their finances easily.

At Teo Express, we handle all these steps on your behalf, ensuring the process is smooth and stress-free. If you have any questions or need further assistance, feel free to contact us. We’re here to support both you and your domestic helper every step of the way.

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